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Return Shipment


Should you have any problems with Biometra equipment, please contact our service department or your local Biometra dealer:

Biometra GmbH
Technical Service Department
Rudolf-Wissell-Strasse 14-16
D-37079 Goettingen
Phone: +49 5 51 / 50 68 6-10 or -12
Fax:     +49 5 51 / 50 68 6-11
Web site:     

If you would like to send equipment back to Biometra, please read the following return instructions:

  • Return only defective devices. Please contact the Technical Service Department at Biometra to get an RAN number.

  • Use the original box or a similarly sturdy one.

  • Label the outside of the box with ?CAUTION! SENSITIVE INSTRUMENT!? and the RAN number sticker. Deliveries without RAN number can not be accepted!

  • Please enclose a precise description of the fault by using the service repair form, which also reveals during which procedures the fault occurred, if possible.


Clean all parts of the instrument from residues, and of 
biologically dangerous, chemical and radioactive contaminants. 
Please include a written confirmation that the device is free of biologically dangerous and radioactive contaminants in each
shipment. If the device is contaminated, it is possible that 
Biometra will be forced to refuse to accept the device.

The sender of the repair order will be held liable for possible losses resulting from insufficient decontamination of the device.

Please enclose a note which contains the following:
a)    Sender?s name and address,
b)    Name of a contact person for further inquiries with telephone number.

Download RAN Number Sticker

Download Equipment Decontamination Certificate

Download Dekontaminationsbescheinigung

Download Service Repair Form